Navigate to the Admin panel
Navigate to the clinic dropdown menu in the top righthand side. Select Admin. This will launch the Admin Panel in a new window, where the appointment and schedule settings are stored.
Once in the Admin Panel, select Schedule, then select Appointment Settings.
Edit the Appointment Type
You can click the i icon next to the appointment type you would like to modify. This will open the Appointment Edit Window:
Choose Delivery Method
This drop-down allows you to determine how the patient will receive the reminder. Your options are:
Email - all patients will receive the reminder via the Email address in their chart.
SMS - all patients will receive a text message reminding them of their appointment.
Both - patients will receive a reminder to both their email address and their cell phone, provided the patient has both entered into their chart.
None - If you would like to disable a reminder for a specific appointment type, you can set the Delivery Method to None.
Indicate the Frequency
Here you can select when a reminder would be sent to the patient. You are able to choose multiple reminder times, where relevant.
Add Reminder Message
Reminder Message allows you to customize the reminder that the patient receives. You can pick and choose where to add appointment placeholders (like Appointment Date) by clicking the Add Placeholders button and selecting the corresponding placeholder you require.
The patient will receive the appointment reminder that includes your reminder message and the link that allows them to accept or reject the appointment:
Appointment Reminder Settings
Updated over a week ago