Enabling and editing appointment reminders
In order for patients to receive email or SMS reminders for scheduled appointments, you first must ensure that appointment reminders are enabled. This can be done through selecting the reminder delivery method from the dropdown when editing the clinic-wide or clinician specific appointment through the info icon.
After clicking on the info icon the delivery method, reminder timing / reminder alert, and reminder message can all be edited.
📖Note: In order to utilize placeholders when creating the reminder message click Add Placeholders and select from the existing options to insert within the sentence.
Patients confirm or reject appointment
Once the delivery method, reminder message and reminder alert have been selected, patients scheduled with that appointment type will receive the reminder along with a link to Confirm or Reject the appointment.
The link to confirm or reject the appointment will bring patients to the appointment confirmation platform. Once they have chosen to confirm or reject they will receive validation that it was successful with a green ribbon.
The results of a successfully confirmed or rejected appointment will be visible under the Patient Confirmation section in schedule day view.
