In case you run into technical issues while accessing Telehealth Appointment or during the Telehealth session, here are some guides to help resolve common challenges:
● If you encounter technical issues during a Telehealth appointment, check your internet connection and ensure your browser or app is up to date.
● In case of frequent disruptions during a session, consider rescheduling the appointment or offering alternative communication options.
● In case of platform glitches and freezing, refresh the page or restart the application. Close unnecessary programs or tabs running in the background. Consider using a different browser or device.
● Make sure to allow mic and camera access when prompted to avoid technical issues. When issues arise despite allowing mic and camera access, check your system preferences and make sure those are selected. Ensure your microphone and camera are correctly connected and enabled. Check the audio and video settings on the platform to verify the selected devices.
● In case of issues with patient access and or confirmation problems, verify that the patient has received the appointment link or invitation. Offer assistance in case they experience difficulties joining the session.
The Patient did not Receive a Reminder Notification
First, select Admin from the dropdown of the global tab then a new tab will open where you will be redirected. Navigate to the Schedule and then select Appointment settings.
You can then click the information icon at the rightmost part of the row of the Telehealth visit. A popup window will appear labeled Edit Clinician Wide Appointment. You can see if your Telehealth Appointment Type has a Reminder Alert being sent out. Here, you can make changes on the Delivery method and frequency of the reminder alert if need be.
You can make changes in the Delivery Method from None to Email, SMS, or Both in the sending of the alert. Lastly, save the changes you have made. You should be able to send an alert to the patient once an appointment has been made or resend a telehealth invite if you edited some changes on the appointment details.
If problems continue or if you face more intricate challenges, feel free to contact the platform’s support team for additional guidance and support.
Resending a Telehealth Invite
You can resend a telehealth invite by clicking the three vertical dots next to the Edit button, then click Resend Telehealth Invite and the patient will receive the notification via email.
