Patients who do not have a public health number (PHN) can still create a portal account or use online booking.
What You Need to Do in Arya
To enable this functionality for a patient, ensure the following is set up in their chart:
1. Set the Insurer Type to "No Insurance" or "Private Insurance"
2. Add a Cell Phone or Home Phone number to their Contacts
3. Set a Primary phone number: check the Primary checkbox next to one of the phone numbers
How It Works
Patient Portal
When a patient creates a portal account, instead of the health number, they are asked to enter their Primary Phone Number.
Phone number formatting: can be entered with or without dashes (e.g.,
403-123-4567or4031234567)
If the phone number matches the chart, the patient can successfully create their portal account
Online Booking
The same logic applies to online booking:
When selecting No Insurer or Private Insurance, the form will display a Primary Phone Number field instead of PHN
Matching the phone number allows the patient to proceed with booking
Important Requirements
To ensure successful access:
The patient must have a Primary Phone Number saved in their chart
The phone number entered must match exactly
⚠️ Note:
If no primary phone number is set in the patient’s demographics, the patient will not be able to create a portal account or book online.