Arya’s support team is committed to providing a respectful and positive environment for all customers. The Arya Team expects all customers to adhere to the following Code of Conduct when engaging with Arya representatives:
Respect
Treat all employees of Arya with respect and courtesy
Respect the scope and boundaries set in place by the Arya team
Be respectful about response and resolution times.
Professional Communication
When engaging with Arya representatives offensive and/or abusive language will not be tolerated
All communication with the Arya team must be done in a professional and courteous manner.
Any disagreements or dissatisfaction must be expressed calmly and respectfully
Harassment
Any form of verbal harassment, threats, demands, or intimidation will not be tolerated
Excessive messaging and verbal harassment via Intercom or email will not be tolerated
Back-to-back messages, misuse of excessive exclamation and/or question marks, or messages that are in all capitals to convey yelling will not be tolerated
Demanding messages for the Arya support team to do tasks for your clinic will not be accepted nor tolerated
Discrimination
We have a zero-tolerance policy for any discrimination based on race, ethnicity, gender, age, sexual orientation, or any other characteristics
All Arya representatives must be treated fairly and without prejudice
Honesty and Integrity
Engage with Arya representatives honestly and with integrity.
Provide accurate and honest information when conversing with Arya representatives
Represent yourself truthfully in all interactions through Intercom and/or email
Accountability for Actions
Take responsibility for your actions and understand that any discrimination, harassment, and/or inappropriate or disrespectful behaviour may result in consequences, including termination of support services.
Compliance with Arya’s Code of Conduct
Maintain behaviour that aligns with Arya’s Code of Conduct policy
Maintain respectful communication to ensure a positive environment
By following and respecting this Customer Code of Conduct, you contribute to a positive and respectful environment for everyone involved. Thank you for your cooperation and for being a valued customer of Arya.
⚠️ NOTE: Intercom access will be revoked for those that do not abide by the above Code of Conduct Policy.